1. INTRODUCTION

This privacy notice provides you with details of how I collect and process your personal data through your use of my site https://www.louisemcbridecounselling.com, including any information you may provide through my site when you request a service.

By providing me with your data, you warrant to me that you are over 13 years of age.

I am the data controller and am responsible for your personal data.

If you have any questions about this privacy notice, please contact me using the details set out below.

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Contact Details

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Full name of legal entity: Louise McBride Counselling and Psychotherapy

Name of Privacy and Compliance Manager: Louise McBride

Email address: louisemcbride.therapy@gmail.com

Postal address: Rodney Street, Edinburgh, EH7 4EA.

Telephone number: 07837524531

If you are not happy with any aspect of how Louise McBride Counselling and Psychotherapy collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). I should be grateful if you would contact me first if you do have a complaint so that I can try to resolve it for you.

It is very important that the information I hold about you is accurate and up to date. Please let me know if at any time your personal information changes by emailing me at; louisemcbride.therapy@gmail.com.

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2. WHAT DATA DO I COLLECT ABOUT YOU

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Personal data means any information capable of identifying an individual. It does not include anonymised data.

I may process certain types of personal data about you as follows:

• Identity Data may include your first name, last name and username.

• Contact Data may include your email address and telephone numbers.

• Financial Data may include your bank account and payment card details.

• Transaction Data may include details about payments between us.

• Technical Data may include your login data and other technology on the devices you use to access my site.

• Profile Data may include your username and password and feedback.

• Usage Data may include information about how you use my website and services.

• Marketing and Communications Data may include your preferences in receiving marketing communications from me and third parties and your communication preferences.
   

Sensitive Data

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Any Sensitive Data I collect about you, for example: details about your race or ethnicity, religious beliefs, sex life, sexual orientation, political opinions, information about your health is stored securely and only I have access to this data.

Where I am required to collect personal data by law, or under the terms of the contract between us and you do not provide me with that data when requested, I may not be able to perform the contract (for example, provide you with my service). If you don’t provide me with the requested data, I may have to cancel my service but will notify you at the time.
 

3. HOW I COLLECT YOUR PERSONAL DATA
 

I collect data about you through a variety of different methods including:

• Direct interactions: You may provide data by filling in forms on my site (or otherwise) or by communicating with me by post, phone, email or otherwise, including when you:

  • request my services;

  • request resources be sent to you or;

  • give me feedback.

• Automated technologies or interactions: As you use my site, Google may automatically collect Technical Data about your equipment, browsing actions and usage patterns. They collect this data by using cookies, server logs and similar technologies. They may also receive Technical Data about you if you visit other websites that use my cookies. Please see my cookie policy at https://www.louisemcbridecounselling.com/cookie-policy/ for further details.

• Third parties or publicly available sources: I may receive personal data about you from various third parties and public sources as set out below:

  • analytics providers such as Google based outside the EU;

  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as PayPal based outside the EU.
     

4. HOW I USE YOUR PERSONAL DATA
 

I will only use your personal data when legally permitted. The most common uses of your personal data are:

• Where I need to perform the contract between us.

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal or regulatory obligation.

Generally, I rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing louisemcbride.therapy@gmail.com.
 

Purposes for processing your personal data
 

Set out below is a description of the ways I intend to use your personal data and the legal grounds on which Louise McBride Counselling and Psychotherapy will process such data. I have also explained what my legitimate interests are where relevant.

I may process your personal data for more than one lawful ground, depending on the specific purpose for which I am using your data. Please email me at LouiseMcBride.therapy@gmail.com if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
 

Purpose/ Activity / Type of Data / Lawful Basis for Processing
 

To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business
 

Marketing Communications
 

You will receive marketing communications from me if you have:

1. requested information or services from me; or

2. if you provided me with your details and ticked the box at the point of entry of your details for me to send you marketing communications; and

3. in each case, you have not opted out of receiving that marketing.

You can ask me to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing LouiseMcBride.therapy@gmail.com at any time.

Where you opt out of receiving my marketing communications, this will not apply to personal data provided to me as a result of a service experience.
 

6. DATA SECURITY
 

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal data to those who have a legal need to know such data, for example; a court of law if you were convicted of child abuse.

I have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where I am legally required to do so.
 

7. DATA RETENTION
 

I will only retain your personal data for as long as necessary to fulfil the purposes I collected it for.

To determine the appropriate retention period for personal data, I consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements.
 

8. YOUR LEGAL RIGHTS
 

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request access to your personal data.

• Request restriction of processing your personal data

• Request transfer of your personal data.

• Right to withdraw consent.

You can see more about these rights at:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you wish to exercise any of the rights set out above, please email LouiseMcBride.therapy@gmail.com.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, I may refuse to comply with your request in these circumstances.

I may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. I may also contact you to ask you for further information in relation to your request to speed up my response.

I try to respond to all legitimate requests within one month. Occasionally it may take longer than a month if your request is particularly complex or you have made a number of requests. In this case, I will notify you and keep you updated.
 

9. COOKIES
 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of my website may become inaccessible or not function properly. For more information about the cookies I use, please see https://www.louisemcbridecounselling.com/cookie-policy/.